Effective Date 1st March 2024
Introduction: Thank you for choosing Invercel for your solar energy needs. We are committed to ensuring the satisfaction of our customers. This Return Policy outlines the circumstances under which returns, refunds, or exchanges may be requested following the purchase and installation of a solar system from www.invercel.solar (“Website”).
General Conditions:
- Given the nature of our products and services, which include customised solar systems designed specifically for your home or business and involve professional installation, standard returns are not applicable.
- However, we stand by the quality of our products and installation service. If you encounter any issues related to the system’s performance or workmanship, we are here to help resolve these issues in accordance with the terms of our warranty and the following conditions.
Installation Issues:
- If you experience issues related to the installation of your solar system, please contact us within 14 days of installation. We will investigate the issue and, if it is determined to be the result of our installation process, we will repair or make necessary adjustments at no additional cost to you.
Product Defects and Warranty Claims:
- Our solar systems come with a manufacturer’s warranty, which covers defects in materials and workmanship. The specific terms and duration of the warranty vary by product and are detailed in the warranty documentation provided at the time of purchase.
- If you believe your product has a defect covered by warranty, please contact us with a detailed description of the issue and any relevant photos or documentation. We will assess your claim and, if validated, proceed with a repair, replacement, or refund in accordance with the manufacturer’s warranty terms.
Cancellation Prior to Installation:
- Orders that have not yet been installed may be eligible for cancellation. If you wish to cancel your order, please notify us at least [Insert number of days] days before the scheduled installation date. Cancellations may be subject to a cancellation fee to cover any costs already incurred in the preparation of your order.
Non-Returnable Items:
- Customised products and services tailored specifically to your property are non-returnable and non-refundable once installed, except in cases of installation issues or defects covered by warranty.
Refund Process:
- Eligible refunds will be processed to the original method of payment within seven (7) business days of the approval of your return or cancellation request.
- Please note that installation fees, if any, are non-refundable once the installation has been completed, except in cases where the installation is proven to be faulty.
Contact Us:
- If you have any questions or concerns regarding your solar system or wish to request assistance with an issue, please contact our customer service team at info@invercel.solar . We are committed to providing you with the support you need.